FAQ's

Frequently Asked Questions (FAQ)

How many days does delivery take?
Our delivery usually takes 7–10 working days. It may vary slightly depending on your location.

Is Cash on Delivery (COD) available?
No, currently we do not offer Cash on Delivery (COD). Only online payment is available.

Can I track my order?
Yes, once your order is dispatched, you will receive tracking details to easily track your order.

Is return or exchange possible?
Yes, we offer a 7-day easy return/exchange policy (terms & conditions apply).

What is the return process?
You can contact our support team, and we will guide you through a simple return process.

Are the products original and quality checked?
Yes, every product at Reet Riwaz is dispatched only after proper quality checks.

What should I do if I receive a damaged or wrong product?
In such cases, please contact us immediately. We will resolve your issue on priority.

Are there any delivery charges?
Some orders qualify for free delivery, while others may have a minimal delivery charge.

Can I cancel my order?
Yes, you can cancel your order before it is dispatched.

How many days does it take to get a refund?
Once the return is approved, the refund is processed within 5–7 working days.

Do you deliver across India?
Yes, we deliver to almost all locations across India.

Can I change the size or product?
Yes, exchange is available if the product is in unused condition.

How can I contact customer support?
You can contact us through our website’s contact page or via email.

Is product quality guaranteed?
Yes, we are committed to providing the best quality products.

Are there any offers or discounts available?
Yes, we provide special offers and discounts from time to time.

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Thank you for choosing Reet Riwaz! 🙏